Front Desk Training

Over seven weeks, participants will join other Front Desk professionals in this exciting online webinar series.

You will learn techniques that turn every guest interaction into a profitable experience. The program challenges the traditional role of the front desk and explores how to take effective command of the entire front desk experience through a systematic approach to exceptional customer service.

What Your Team Will Learn

• How to promote and influence retail sales.
• Techniques for managing difficult customer service situations.
• How to create a "wow" experience with each guest every time.
• Programs for increasing booking rates for inquiry calls and existing guests.
• How to transform your Front Desk team into pre-booking masters.
• How to turn phone calls from booked appointments to add-on sales.

All You Need to Participate

• A computer (with speakers & sound).
• Hi-speed internet connection
• A phone to dial into the audio portion.
• A headset for hands-free operation or a speakerphone (if two or more participants attend).
• Note pad and pencil.

Dates

• March - June, 2012
  

What People Are Saying

I started out with a less than an enthusiastic and cooperative team, however by the end of the program they were inspired and excited about the opportunities they could create at the front desk for themselves and the entire team. Thanks to this incredible training our Front Desk and Spa is functioning 110% more smoothly!Amy, Owner
Waupaca, WI

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