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The Cockpit of Your Soaring
Business!
Is your Front Desk costing
you money OR making you money? Learn Proven Techniques
that will turn every Front Desk interaction with a Customer into a Profitable
Experience while building Customer Loyalty and Increased Sales!
Who needs it?
- Salon Owners
- Supervisors who Train & Manage Front Desk Professionals
You will learn how to:
- Turn irate Customers into Raving Fans!
- Increase Retail Sales from the Front Desk.
- Transform your Front Desk into Pre-Booking Masters.
- Get your Clients spending more $$ with you—and loving it!
- Turn Phone Calls into Booked Appointments and Add-On Sales.
2009 Top Gun Front Desk Dates:
(Please note all dates and locations are subject to change)
February 4 - April 29, 2009
All calls are on Wednesdays from 12:00 p.m. to 1:15 p.m. EST
- *Pre-flight Session for Owners: is February 4
- February 11
- February 18
- March 4
- March 18
- April 1
- April 8
- April 15
- *After Glow for Owners: April 29
What our Raving Fans are saying:
"The training provided by Top Gun Front Desk empowered our already wonderful staff. It gave them clarity on what their job is and action steps on implementing systems and strategies to provide consistent and exceptional guest service. Our guests love the new "Wow" greeting and our "cookie" (which by the way has increased our retail sales). Our service providers love the support they receive from the front desk to help increase services, retail sales and creating booked appointments from inquiry calls. Understanding better the importance of the front desk has made their job more fun and enjoyable. The class was a win for the salon, a win for the team and most importantly a win for the guests."
We are making a difference at Salon 29 - Becky Bateman-Andres
"Hope you are doing well! We are implementing the Inspiring Champions concepts and are seeing great results. Mid June, we implemented an incentive contest for the front desk on the overall salon's rebooking contest. We experienced a 15% increase in the number of clients who rebooked in June. Not bad considering the contest started halfway through the month. At the beginning of this month, we customized the stylist rebooking form. The stylists have begun utilizing the forms and are really catching on. We look forward to continued growth in our rebooking percentage!
Savvy Salon & Spa - Susan Hughes
Also offered as On-site Training
With In-Salon Training, Inspiring Champions delivers to your door.
Instructor: Lance
Courtney
Investment: Only $1,079.00 per salon - Call or e-mail us for more details Toll Free: 800-496-9305 or
heather@inspiringchampions
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